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Privacy Policy
We want you to know that when using the Clandeboye Lodge you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Notice describes the information we collect about you, how it is used and shared, and your rights regarding it.

Data Controller

We are registered with the Information Commissioner’s Office (ICO) as a Data Controller for the personal data that we hold and process. Our registered address is 10 Estate Road, Bangor, BT19 1UR, our registration number is ZA212110, and our Data Protection Lead (DPL) is Giacarla Giovannoli. Our Data Protection Lead (DPL) can be contacted at reception@clandeboyelodge.co.uk

Data Collection

All of the information that we hold about you is provided to us by yourself when you seek to use our services. We will tell you why we need the information and how we will use it.
- Our Lawful Basis for processing your information
- The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so. The Lawful Bases identified in the GDPR are:
- Consent of the data subject
- Performance of a contract with the data subject or to take steps to enter into a contract
- Compliance with a legal obligation
- To protect the vital interests of a data subject or another person
- Performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
- The legitimate interests of ourselves, or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.
Examples of legitimate interests include:
- Where the data subject is a client or in the service of the controller;
- Transmission within a group of undertakings for internal administrative purposes;
- Processing necessary to ensure network and information security, including preventing unauthorised access;
- Processing for direct marketing purposes, or to prevent fraud; and
- Reporting possible criminal acts or threats to public security.
Our Lawful Basis is contract and our Legitimate Interest is where the data subject is a client or in the service of the Clandeboye Lodge as a controller.

We use your information to:
- Provide goods, services, deliveries, quotations, and information, for example, email e-zines and postal mailings;
- Process or support payments for goods and services;
- Conduct data analysis, testing, and research (including for product development), and to monitor and analyse usage and activity trends;
- Maintain the safety, security and integrity of our services;
- Direct your enquiries to the appropriate customer support staff;
- Investigate and address your concerns;
- Communicate with you about products, services, promotions, studies, surveys, news, updates and events;
- Process promotions/competitions, including prizes, and send you information about our services and those of our business partners;
- Investigate or address legal proceedings relating to your use of our services/products, or as otherwise allowed by applicable law;
We do not use automated decision-making in the processing of your personal data.

We collect and process both personal data and special categories of personal data as defined in the GDPR. This includes:

Customer/client data
- Full Name;
- Email;
- Phone number including mobile phone numbers;
- Address;
- Financial information about you, including bank details, credit card details or other payment details;
- Location details;
- Device IP address;
- Details of contracts you have entered with third parties for us to provide a service to you;
- Details of your relationship to other parties
- Details of your membership of professional or other organisations
- Medical details, including details of allergies
- Details of your car registration number
- Details of your location whilst on the property via key cards
- Any other data you ask us to process on your behalf for us to fulfil our role to you as providing accommodation, events, leisure or food/beverage related services to you.
When you use the WIFi network at the hotel/events, we may collect personal data about your device, the volume of data you use/the websites and applications which you access/your usage by time, frequency and location.

Employee Data
- Name;
- Email;
- Phone number including mobile phone numbers;
- Address;
- Financial information about you, including bank details
- Date of birth;
- Family & next-of-kin details;
- Family dependants;
- Medical details, including details of allergies.
We may share your personal data with:
- Suppliers for business fulfilment purposes;
- Booking agents for business fulfilment purposes;
- Our legal advisors in the event of a dispute or other legal matter;
- Law enforcement officials, government authorities, or other third parties to meet our legal obligations;
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, refinancing, or acquisition of some or all of our business by another company;
- Accounting Software;
- Equality Commission;
- Insurance and risk management consultants;
- The People’s Pension;
- Any other party where we ask you and you consent to the sharing.
We do not rent or trade emails lists with other organisations/businesses.

Transfers to third countries and international organisations

We do not transfer any personal data to third countries or international organisations.

We retain your personal data while you remain a customer/client/employee/supplier, unless you ask us to delete it. Our Retention and Disposal Policy (copy available on request) details how long we hold data for and how we dispose of it when it no longer needs to be held. We will delete or anonymise your information at your request unless:

There is an unresolved issue, such as claim or dispute;
- We are legally required to; or
- There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers' safety and security.
Your Rights

The General Data Protection Regulation gives you specific rights around your personal data. For example, you have to be informed about the information we hold and what we use it for, you can ask for a copy of the personal information we hold about you, you can ask us to correct any inaccuracies with the personal data we hold, you can ask us to stop sending you direct mail, or emails, or in some circumstances ask us to stop processing your details. Finally, if we do something irregular or improper with your personal data you can seek compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website http://ico.org.uk/for_the_public/personal_information and this is the organisation that you can complain to if you are unhappy with how we deal with you.

Accessing and Correcting Your Information

You may request access to, correction of, or a copy of your information by contacting us at reception@clandeboyelodge.co.uk.

You can edit your personal data by contacting us at reception@clandeboyelodge.co.uk.

Marketing Opt-Outs

You may opt out of receiving emails and other messages from our organisation by following the instructions in those messages.
Cookie Policy

Similar to other websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used.

1) Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

We use both first party and third party cookies. That is, both us and third party companies set cookies through this Website.

Analytics

We use “analytical” cookies which, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our users and members.

Our analytics cookies include Google Analytics. To opt out of Google Analytics, please click here or to find out more information about the Google Analytics security and privacy principles please click here.

Targeting

We use Remarketing with Google Analytics to advertise online and make ads more relevant (“Remarketing”). Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own.

Both us and third parties (including Google) will also use Remarketing cookies – both first party (such as Google Analytics) and third party (such as DoubleClick or Admedo) – to serve more relevant ads to users based on such users’ past visits to our website, whether those users are on our Website or on other websites.

To opt out of Remarketing or to control your ad preferences, please click here. Remarketing cookies will expire 90 days from the time that the cookie is set or updated (whichever is the later).

Personalisation

We also use personalisation cookies to build profiles relating to you and other visitors (where we have received consent) so that we be more relevant content to you based on your use of our Website. Such personalisation uses cookies to recognise visitors returning to our Website so that relevant content can be directed based on previous visits.

We do not generally store any personal data that you provided to us in your cookies.

We use ‘session’ cookies which enable you to carry information across pages of our Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.

By using our Website, you are deemed to consent to our use of the cookies described above.

You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies (see below for further details), or use the links provided above. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

You may also delete cookies at any time by going to the browsing settings on your web browser.

3) Refusing Cookies – Browser Settings

You can also refuse to accept all or some cookies by amending the settings on your web browser.

For details about how to adjust your cookie settings in the following browsers, please visit the relevant link:

Internet Explorer:

• http://support.microsoft.com/kb/196955

• http://support.microsoft.com/kb/283185

• http://www.allaboutcookies.org/manage-cookies/internet-explorer7-plus.html

• http://www.allaboutcookies.org/manage-cookies/internet-explorer8-plus.html

• http://windows.microsoft.com/is-IS/windows7/How-to-manage-cookies-in-Internet-Explorer-9

• Firefox http://support.mozilla.org/en-US/kb/Cookies

• Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

• Safari http://support.apple.com/kb/PH5042 (and for iOS http://support.apple.com/kb/HT1677

We will occasionally update our Privacy Notice. When we make significant changes, we will notify you of these through either mail or email. We will also publish the updated Notice on our website.

Contact Us

Questions, comments, requests, and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at reception@clandeboyelodge.co.uk.

All requests will be dealt with promptly and efficiently.

Registered Office

Country Inns Ulster Limited trading as Clandeboye Lodge Hotel located and trading at 10 Estate Road, Bangor, Co Down, BT19 1UR is a private company limited by shares registered in Northern Ireland.

Registered office address: 10 Estate Road, Bangor, Co Down, BT19 1UR
Cancellation Policy

Our cancellation policy
We're really sorry but if you don’t cancel your booking before 4pm one day prior to arrival or don't turn up for your booking, you will charged the first night’s stay. We collect CC details only to secure the booking, but we will charge it only in case of late cancellation or no-show.

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